Customers, partners, and prospects can cancel an appointment.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
| User Permissions Needed |
| To cancel appointments in Salesforce Scheduler: |
- Edit on service appointments
- Edit on the Status, Status Category, and Cancellation Reason fields of service
appointments
|
-
On the Service Appointments tab, open the dropdown for the service
appointment that you want to cancel, and then select Cancel Service
Appointment.
The Cancel Service Appointment dialog appears.
-
Confirm that the Cancellation Status is Canceled, enter a reason for the cancellation if
necessary, and then click Confirm Cancellation.
