To embed a video, use the HTML editor to paste the element as an <iframe> from a video site.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To create or change custom fields: | Customize Application |
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Copy the
<iframe>element from the site where your video is hosted. -
Paste your code into the HTML editor by clicking one of the buttons.
Button Description 
Lets you paste the <iframe>element into a text box on the Embed Multimedia Content dialog box. The frame and its contents are added to the editor window.
Lets you paste the <iframe>element directly into the HTML code. - Click Save.
Keep these considerations in mind when you embed a video.
- If you run into problems embedding videos, check your browser security settings. Some browsers block iframe elements.
- Embedded videos are removed from emails when you insert Knowledge articles into case emails.
- You can't send embedded videos via email.