Fields: What’s Different or Not Available in the Salesforce Mobile App

Fields

Unsupported Fields

• division fields

Combo Boxes

• Combo boxes, which combine a picklist with a text field, aren’t available. Typically the text field is available but the picklist is not.

Lookup Fields

• User-defined lookup filter fields aren't supported.
• You can’t create a record from a lookup field like you can in Lightning Experience. You can create an account from the Account Name lookup field on the Salesforce App Lead Conversion page. You can’t create records from other lookup fields on Mobile.
• Lookup fields in Salesforce Classic show record names regardless of sharing permissions. As a result, users can see the names of records that they can’t access. In Lightning Experience and the Salesforce mobile app, lookup fields respect sharing permissions and only show the name of records that the user can access. The one exception is owner lookup fields, which always display the name of the record's owner, regardless of sharing permissions.

Picklist Fields

• Controlling and dependent picklists are supported, but doesn’t display indicators on create and edit pages for these fields. To determine if a picklist field is dependent, and which picklist field controls it, switch to the full site.
• Disabled picklists aren’t grayed out like they are in the full site.

Phone Number Fields

• The keypad that displays in phone number fields doesn’t include parentheses, hyphens, or periods, and doesn’t apply any phone number formatting when you save the record. To apply a specific phone number format, edit the record in the full site.

Rich Text Area Fields

Support for rich text area fields varies by the version of the Salesforce mobile app and the type of device.

App Version	View Rich Text Area Fields	Edit Rich Text Area Fields
Salesforce for Android	Yes	Yes
Salesforce for iOS	Yes	Yes

User Fields

• While user detail pages aren’t available in the app, user fields are supported and appear on user profiles, in related lists, and so forth.
• There are some issues when these user fields appear in related lists or mobile cards.
  • The Company Name field is blank if an internal user is viewing a mobile card or related list entry related to another internal user. If the referenced user is an external user, the company name appears correctly.
  • The Active field is blank unless the user is inactive.