Use this guide to diagnose and fix common AI agent issues in Agentforce Operations.
Required Editions
| License Required |
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This feature is a workspace that’s external to your Salesforce org and requires an Agentforce Operations license. To purchase an Agentforce Operations license, contact your Salesforce account executive. |
Common Issues and Resolutions
| Issue | Possible resolutions |
|---|---|
| The task takes too long to complete | Try again later if large language model service demand is high. Reduce parallel AI tasks and use smaller files when possible. |
| Outputs are empty or not relevant | Confirm that all required documents and shared fields were explicitly provided to the task. |
| Outputs are random or hallucinated | Provide complete source data and realistic test values. Avoid placeholder-only test values. |
| Data source field fails to populate | Turn on AI access for the data source, keep requested rows limited, and align search wording to actual table values. |
| Agent generates poor plans | Restart with feedback for the agent. Make instructions more explicit. Split overly complex tasks into smaller tasks. See Write Effective Instructions for AI Agents in Agentforce Operations and the Test Your AI Agent Tasks section in Get AI Agent Tasks Ready for Run Time in Agentforce Operations. |
| .docx template filling fails | Verify that variables use exact syntax such as {{ supplier_name }}. |