How Predefined Actions Are Ordered in the Salesforce Mobile App Action Bar and List Item Actions

Your org’s page layouts and publisher layouts control the order in which actions appear in the Salesforce mobile app action bar and list item actions. If you don’t customize the actions in the action bar on a page layout or global publisher layout, Salesforce predefines the location of key actions.

Important Predefined actions apply to the Salesforce mobile app action bar only if you haven’t customized the Salesforce Mobile and Lightning Experience Actions section of an object’s page layout or a global publisher layout.

Predefined actions are derived from the Quick Actions in the Salesforce Classic Publisher section of the object page layout or global publisher layout.

Here’s the breakdown of which actions are contained in each group for each object or page. Keep in mind these considerations.

• The predefined actions in the action bar, list item actions, and associated action menus are divided into groups. The arrangement of these groups is fixed.
• Unless they’re in an ordered list, the order of actions within the groups can vary based on the object and the actions present on the global publisher layout or on an object’s page layout.
• Some actions are in fixed positions. Actions in a numbered list appear in this fixed position in the action bar, list item actions, and in the respective action menus.
  • For example, for the Account object, the standard Chatter Post action is in the fourth position. This position is fixed. Regardless of where you put the Post action in the account page layout, Post always displays in the fourth position.
  • However, deletion of actions is respected. So in our example, if you delete the Post action from the account page layout, the remaining actions move up and you see Edit in the fourth position.
• Some action groups aren’t supported for every object or page.

Note Actions on list view items reflect only the predefined set of actions for that object. For example, let’s say you’re viewing the All Accounts list in the Salesforce mobile app. If you swipe left on an account item in the list, you see a set of actions. Those actions come from the predefined list of actions for accounts in this chart. You always see Call, Edit, and Delete. The other actions on the list view item follow the order and rules defined for the action groups in the chart.

^* Custom buttons that are added to the Button section of a page layout and that define the content source as URL or Visualforce are supported in the Salesforce mobile app. Remember that Visualforce pages must be enabled for use in the Salesforce mobile app. Custom links, custom buttons that are added to list views, and custom buttons that define the content source as OnClick JavaScript aren’t available in the Salesforce mobile app.