Email service providers are making changes to increase privacy protections for their
users. In part, these changes affect the accuracy of email open data. The Open Rules Audit page
in Account Engagement identifies which of your automations rely on open data.
Use this information as needed to move toward more reliable engagement metrics.
Required Editions
| Available in: All Account
Engagement Editions |
To access the Open Rules Audit page, navigate to Reports, or
Account Engagement Reports in the Lightning App, and then navigate to .
The Overview section gives you a high-level look at how many of your automations rely on open
data.
- Engagement Programs
- The total number of Engagement Studio programs that include open-based trigger
steps
- Engagement Program Triggers
- The total number of open-based trigger steps across all engagement programs
- Dynamic Lists
- The total number of dynamic lists with open-based rule criteria
- Automation Rules
- The total number of rules with open-based criteria
Each remaining section on the page shows a breakdown of the totals in the Overview. Click the
title for each total to jump to the corresponding section (1). Within each section, you can
click the name of the automation to open it and make changes (2).
