Salesforce Docs Portal

Validate Email Addresses on Form Submissions

To prevent prospects from submitting forms with invalid email addresses, set up email validation on a per-form basis.

Required Editions

Available in: All Account Engagement Editions
User Permissions Needed
To edit a form: Account Engagement Administrator or Marketing role
  1. Open the Forms page.
    • In Account Engagement, select Marketing | Forms | Forms.
    • In the Lightning app, select Content | Forms.
  2. Open the form you want to edit, and click Edit form.
  3. Next to the email field, click the pencil icon.
  4. From the Data Format dropdown, select a validation option.

    Email with valid mail server requires

    • Valid email address syntax
    • Live domain name
    • Receiving email server listed in DNS records

    Email not from ISPs and free email providers requires

    • Valid email address syntax
    • Live domain name
    • Receiving email server listed in DNS records
    • Not from a known ISP (for example, Comcast or Charter)
    • Not from a free email provider (for example, Gmail or Hotmail)
  5. Click the Advanced tab and enter a detailed error message that displays when the prospect’s email address isn’t valid.
  6. Save your work.