Account Engagement Advanced and Premium editions come with a dedicated sending IP. If you send more than 250,000 emails per month, you’re required to use a dedicated sending IP. You can change the IP type in your business unit settings.
Required Editions
| Available in: Account Engagement Advanced and Premium Editions |
| Available for an additional cost in: Account Engagement Plus Edition |
| User Permissions Needed | |
|---|---|
| To edit business unit settings | Account Engagement Administrator role |
Review these considerations before changing your IP type.
- If you send more than 100,000 emails per month, we recommend a dedicated IP. If you send less than 100,000 emails per month or your sending volume fluctuates, we recommend a shared IP.
- You’re required to use a dedicated IP when you send more than 250,000 emails per month.
- You can change the sending IP for your account two times. To change it again after you’ve reached the limit, contact Salesforce Customer Support.
- When you switch to a shared IP, you give up your dedicated IP address permanently. If you switch to a shared IP and then switch back to a dedicated IP, you’re assigned a new dedicated IP address.
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Open the settings for your business unit.
- In Account Engagement, click
and then select
Settings.
- In the Lightning app, select Account Engagement Settings.
- In Account Engagement, click
- Click Edit and scroll to IP Type.
- Click the dropdown menu and select a dedicated or shared IP.
- Save your changes.