Considerations for Using Handlebars Merge Language Fields in the Enhanced Email
Experience
Some Handlebars Merge Language (HML) fields in Salesforce aren’t supported in Account Engagement. To use these field values, map custom fields from Account Engagement to existing
Salesforce fields. Keep these scenarios in mind when you use HML fields in the enhanced email
experience.
Required Editions
| Available in: any
Account Engagement Edition
with Salesforce Professional, Enterprise, Performance, and
Unlimited editions
|
Custom fields that exist only in Account Engagement aren’t available for selection in email
content.
| Scenario |
Is the field available for selection in the builder? |
Is the syntax the Same Between Salesforce and Account Engagement Fields? |
What Data is displayed when the email sends? |
| The field is available in Salesforce and Account Engagement by default. |
Yes |
Yes |
The email includes the field data from Account Engagement. |
| A custom field in Account Engagement is synced to a Salesforce default
field. |
Yes |
Yes |
The email includes the field data from Account Engagement. |
| An Account Engagement custom field is synced to a Salesforce custom
field. |
Yes |
Yes |
The email includes the field data from Account Engagement. |
| The field is only in Salesforce as a default or custom field. |
Yes |
N/A |
The email can't be sent using the enhanced email experience. |
| The field exists in Salesforce as a default or custom field that has the same
name as a field in Account Engagement. |
Yes |
Yes |
The email includes the field data from Account Engagement. |
