Control Tracking Opt-In Preferences in Account Engagement

You can request that visitors opt in to tracking. When tracking opt-in is enabled, new visitors are asked to consent to tracking cookies. The message doesn’t appear again unless they clear their cookies. If a prospect hasn’t opted in, page views and form views aren’t tracked. Email link clicks and form submissions still appear in their activity history.

Required Editions

Available in: All Account Engagement Editions

User Permissions Needed
To edit tracking opt-in preferences:	Account Engagement Administrator role

Note This setting is enabled by default in business units created after February 13, 2023.

1. Open the Domain Management page.
   • In Account Engagement, select Admin and then select Domain Management.
   • In the Lightning app, select Account Engagement Settings and then Domain Management.
2. Click Edit Tracking Opt-In Preferences.
3. (Optional) Edit the message and styles. Styles use CSS attributes.
4. Choose your tracking options.
   To disable the opt-in banner, select Request opt-in if visitor comes from specific countries but don’t select any countries.
5. Save your changes.