Kick-start your marketing efforts with a centralized campaign hub where you can design and automate content. Each marketing campaign starts with a flow. Flows automate content distribution and data collection.
Required Editions
| Available in: Salesforce Enterprise and Unlimited Editions with Marketing Cloud Next Growth or Advanced Edition, and in Starter and Pro Suite Editions. Your edition determines the options that you have. |
Definitions
Campaigns and flows work together to organize and automate your marketing efforts, but they’re two distinct objects in Salesforce. A campaign can relate to multiple flows, but each flow can relate to only one campaign.
| Campaign | An object that organizes the assets and metadata comprising a marketing effort. | Performance metrics for related assets roll up to a campaign. |
| Flow | A series of automated actions represented like a flow chart on an interactive canvas. | For marketers, a flow can automate message sends and follow-up tasks, such as record creation or lead routing. |
| Marketing Flow | A flow that is used for marketing purposes, such as content distribution. | A term used in Salesforce Help to differentiate a flow for marketing purposes from a traditional flow that admins create. As part of creating a campaign, you also create a flow. To get the most out of reporting, make sure that marketing flows are always related to a campaign. |
- Campaign Record vs. Flow Canvas
A campaign record includes a detailed summary for each flow that's designed to reflect certain elements from the Flow Builder canvas. Some features and settings that appear in Flow Builder aren't available on the campaign, and vice versa. A campaign also includes a comprehensive overview to help you keep tabs on campaign content across flows, and monitor campaign performance. - Work with Campaigns
When you create a marketing campaign, the first task is to decide what flow to start with. You can add more flows to your campaign as you go and each flow can be as simple or as complex as you need. - Work with Marketing Flows
Flows are an independent object in Salesforce and they have a wide variety of use cases. In marketing, campaigns and flows are designed to work together to organize marketing efforts, automate content distribution, and report outcomes. - Tools for Tracking and Reporting on Campaigns
Marketing Cloud Next offers tools to help you monitor and track campaign success over time. - Manage Campaigns and Flows with Marketing Calendar
Track and manage your upcoming or ongoing campaigns and segment flows effortlessly from the Marketing Calendar. - Marketing Cloud Engagement Journeys and Campaigns
Use the campaign object as a shared workspace across Marketing Cloud Engagement and Marketing Cloud Next. Associate journeys to a campaign to streamline workflows and facilitate in-depth reporting. - Connect a Personalization Campaign to a Marketing Campaign
Enhance marketing campaigns by creating and connecting Personalization campaigns. - Use AI in Campaigns and Flows
Create campaigns by using generative AI. Create content, define your audience, and use AI arbitration to maximize campaign engagement and reach your goals.