You can control whether Account Engagement tracks email opens, which
are based on a tracking pixel in your HTML email sends. Email opens are tracked in all business
units by default, but an admin can change the setting in each business unit as needed. Other
settings are provided for click tracking and Advanced Email Analytics data tracking.
Required Editions
| User Permissions Needed |
| To turn email tracking settings on or off: |
Account Engagement Administrator role |
-
Open the settings for your business unit.
- In Account Engagement, click
and then select Settings.
- In the Lightning app, select Account Engagement Settings.
-
Click Edit.
-
Select and deselect the tracking options as needed.
- To turn off email open tracking, deselect Track all email opens.
This turns off both pixel-based open tracking and implied open tracking based on link
clicks.
- To turn off other email information tracking in a business unit that includes the
Advanced Email Analytics add-on, deselect Track Advanced Email
Analytics.
- To stop tracking link clicks through an Account Engagement tracker
domain, deselect Track email clicks.
-
When prompted, confirm your selection, and then save your changes.
