The Failed Email Sends report helps you identify email send failures, such as those related to invalid email addresses or sender domains, missing content, or other reasons. It includes information about the related prospect, when the failure occurred, and why the email failed to send.
Required Editions
| Available in: All Account Engagement Editions |
| User Permissions Needed | |
|---|---|
| To view the Failed Email Sends report: | Account Engagement Administrator or Marketing role |
View Failed Email Sends Report
Use the Failed Email Sends report to identify emails that failed to send and to understand why.
-
Open the Reports page.
-
In Account Engagement, select Reports.
-
In the Lightning app, select Account Engagement Reports.
-
- Select Marketing Assets | Emails | Failed Email Sends.
The Email Send Failures report can include emails that originated from an email template that you don’t have permission to view. In such a case, if you click such an email in the report, you’ll get an error and can’t access details.
Available Metrics
The Failed Email Sends table displays this information.
| Field | Description |
|---|---|
| Prospect Name | The prospect’s first and last name |
| Email Address | The email address associated with the failed email |
| Email Name | Internal name of the email that failed to send |
| Failure Date/Time | The date and time the failure occurred |
| Email Template | The internal name of the associated email template, if available |
| Send Type | The type of email, such as web (list emails sent from the legacy builder or one-to-one emails), automated, builder (sent via enhanced email), or a specific integration email provider |
| Failure Reason | The reason the email failed to send, such as an invalid email address or missing content |
| Failure Details | Additional information about why the email failed to send |