Get the answers to frequently asked questions about Einstein Recommendations.
- Can I Execute an Abandoned Cart or Abandoned Browse Email by Querying Einstein Recommendations Data Extensions?
Use Behavioral Triggers to create a list used in a send or journey. - If We Have Not Activated an Entry Event, Why Am I Receiving a Triggered Send to My Email Address?
Einstein Recommendations sends an email at the address you provided for triggered send testing and the data filter is operating as expected. We remove the data filter so that the emails send to all customers. - Can You Add Multiple Attributes from the Same Field, Such as When a Category Is Both Sandals or Leather Then Apply the Action?
Yes, you can add multiple attributes from a field. - Can You Apply a Rule Based on an Individual Profile, for Instance, When a Customer’s Purchase History Contains a Product with a Category of Couch, Exclude Products with a Category of Sofa?
Yes, you can configure a rule to apply based on customer attributes. - Can You Specify Certain Scenarios a Rule Must Be Applied To?
No, rules are applied at a page level or channel level. - Can Different Rules Be Applied to Each Zone on a Page with Multiple Zones?
No, rules are applied at the page or channel level. - Does Apple Safari Intelligent Tracking Prevention Impact Einstein Recommendations?
Yes. Apple's Intelligent Tracking Prevention is a WebKit feature that reduces cross-site tracking by limiting cookies and other website data. This feature works for Safari web browser users. Due to the limited nature in which the Einstein Recommendation platform uses cookies, Einstein Recommendations work as designed for Safari users. Some users have reported that they must disable Safari's cross-site tracking feature to see the recommendations. If the recommendations aren’t appearing on your main page, try enabling Safari’s Prevent cross-site tracking setting. The cross-tracking option is enabled by default. - Why Does the System Add WF to a Scenario Name in an Einstein Recommendations Report?
The letters WF in the scenario name indicates the first scenario used to produce recommendations on a page where waterfall predictions are enabled. - Will My Recommendation Show Items That Were Already Purchased?
No, purchased items are excluded in your recommendations.