To import your key value and restore your encryption key, use the Restore application in Marketing Cloud Engagement. Contact your account executive to confirm the correct URL for restoring your encryption key. It can take up to a week to restore a key. You can restore databases up to two weeks after the initial revocation. Databases that remain inactive for more than two weeks cannot be restored.
- https://sfmc-byok-restore.s1.marketingcloudapps.com
- https://sfmc-byok-restore.s4.marketingcloudapps.com
- https://sfmc-byok-restore.s5.marketingcloudapps.com
- https://sfmc-byok-restore.s6.marketingcloudapps.com
- https://sfmc-byok-restore.s7.marketingcloudapps.com
- https://sfmc-byok-restore.s10.marketingcloudapps.com
- https://sfmc-byok-restore.s11.marketingcloudapps.com
- https://sfmc-byok-restore.s12.marketingcloudapps.com
- https://sfmc-byok-restore.s13.marketingcloudapps.com
- https://sfmc-byok-restore.s50.marketingcloudapps.com
- https://sfmc-byok-restore.s51.marketingcloudapps.com
- Navigate to the Restore application in Engagement.
- Enter the restore token that you copied at the time of key revocation. This token is used as a one-time authentication token.
- Click Next.
- Enter the KeyID, Wrapped AES Wrapping Key, and Wrapped RSA Key Value values.
-
Click Restore. An Engagement representive contacts you after the
process begins.
If the restore request fails, retain the RequestID value from the error message. Contact your account executive and provide this value to help resolve the issue.