A Marketing Cloud Engagement admin can generate a temporary verification code for a user who forgot or lost their multi-factor authentication (MFA) verification method. This code is effective for 24 hours. The user can enter this code multiple times until 24 hours elapses or you revoke the code.
Note For most tenants, Salesforce has integrated MFA into the login experience and it can’t be
disabled. If MFA hasn’t been enforced for your tenant yet, Salesforce strongly recommends that
you enable it on your own as soon as possible. See Enable and Require MFA for Marketing Cloud Engagement for more information.
- Hover over your name, and click Setup.
- Click Users, then select Users.
- Click the user record.
- Click Generate next to Temporary Code.
- Copy the temporary code shown on the screen, and communicate the value to the user via phone, email, or similar method.
- To revoke a temporary code, click Revoke next to the code in the user record.