In MobileConnect, use Digital Ledger Technology (DLT) templates to ensure that you comply with the Telecoms Regulatory Authority of India (TRAI) regulations. DLT templates reduce spam messages and streamline the campaign process. You can use DLT template only for sending messages in India.
Important This feature is enabled by default for India sender codes on existing
business units (MIDs). To prevent SMS failures, update your recurring journeys and automations
with DLT-approved templates. Disable this feature to send international messages.
You can download the DLT templates from the DLT portal. For more information, see MobileConnect Guide for Sending SMS Messages to India.
The CSV file must include these columns:
- Template ID (up to 30 numeric characters)
- Template Name (maximum 60 characters)
- Type
- Transactional
- Service Implicit
- Service Explicit
- Promotional
- Header (Approved Sender ID) (6 characters or 6 digits)
- Template Message
- Approval Status
- Status: Active or Inactive
- Set Up DLT Template Settings
To use a DLT template for SMS messaging, upload the template to MobileConnect in CSV format and provide the Principal Entity ID (PEID). The PEID is a unique identifier that the Distributed Ledger Technology (DLT) provides when the principal entity is registered.