MobileConnect automatically recognizes some keywords as STOP keywords: STOP, QUIT, CANCEL, END, UNSUBSCRIBE, REVOKE, and OPT OUT. If these words occur before the first space in a message, the user is immediately unsubscribed from all keywords associated with that code.
MobileConnect recognizes these keywords as immediate requests for global unsubscription.
- STOP
- QUIT
- CANCEL
- END
- UNSUBSCRIBE
- REVOKE
- OPT OUT
If users send one of these keywords to a short or long code, they are unsubscribed immediately from all keywords associated with that code. You can use a default or custom response, but the unsubscription occurs automatically.
By default, the sender of these example inbound messages is unsubscribed because the content prior to the first space matches an unsubscribe keyword.
- Stop sending me messages
- Unsubscribe me
By default, the sender of these inbound messages is not unsubscribed because the content prior to the first space does not match an unsubscribe keyword.
- Please stop sending me messages
- I want to unsubscribe
Use the Message Detail Report to review inbound messages that did not match any unsubscribe keywords. This report displays the raw content of the inbound messages and the mobile number from which the message originated.