Create a WhatsApp Location Send Message

Help customers find your business by sending your location in a WhatsApp message. For example, if a customer has an upcoming appointment, send a message with your location, address, and a pinned map pin.

Required Editions

User Permissions Needed
To create messages:	Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher
To manage journeys:	Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud Content Editor/Publisher

Note Location send messages are supported only in accounts with Unified Messaging. For more information, contact your Account Executive.

1. In Content Builder, select Create | Chat Messaging | WhatsApp Template Messageor WhatsApp Session Message.
2. If you're using a session message, for Message Type, select Location Send.
3. Enter the location's name, address, and coordinates in decimal degrees.
4. In the Preview Display, review the message.
5. Save your changes.

After you create a session message, add it to a journey.