Use this feature to locate a contact in a running or stopped journey and view the path they took within the last 30 days. From here, you can determine where a contact is in a journey and if they exited a journey early or finished a journey. You can also remove the contact from any point in the journey.
Use Contact Builder to find the contact’s Contact Key value.
Tip To remove the contact from a journey, click Remove from
journey. To allow the user to remove a contact add the
Activate/Stop/Pause/Resume/Send/Schedule permission to the user’s Journey Builder Role.
From the Journey canvas:
- Locate the running or stopped journey, and click it.
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Click
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Enter the contact’s Contact Key value in the search box, and click
.
Note This field doesn’t accept special characters. -
If the contact entered the journey multiple times within the last 30 days, click to select
the instance to view.
The contact’s path, last known location, and status in the journey is highlighted on the journey canvas.