Use the Object activity in Journey Builder to update Sales and Service Cloud object records that are created or updated by the journey or included in journey data.
- Drag the Object activity onto the canvas and click Configure.
- Select an object to update a record for in the journey.
- Click Find and Update, or click Simple Update when journey data includes the object record you’re updating.
-
Choose the lookup field used to find the specified object.
Tip Use lookup fields only when journey data doesn’t include the object you want to update or if the journey's entry event creates or updates the object. The lookup field must correspond to a Marketing Cloud Engagement attribute value. If you use Simple Update, select the ID from Journey Event Data to identify the object record field. - Select an option for when multiple records are found or no records are identified.
- Select an object record field to update with Engagement data.
- Configure fields by selecting a Sales and Service Cloud field or Marketing Cloud Engagement attribute. Enter at least three letters to see a list of objects to select from or an 18-character ID to map the value manually. Some objects include options based on the type of field selected.
- Save the value and repeat for each object field you want to populate.
- If you don't want to use the default activity name, enter a new name.