Update the Campaign Member Activity in Journey Builder

Use the Update Campaign activity to update a Campaign record in the Sales and Service Cloud. Also populate campaign member record fields using the campaign activity with Marketing Cloud Engagement contact attributes. You can’t use this legacy activity for new journey activities. Use the Object activity, Campaign activity, or Convert Lead activity when creating journeys.

1. Drag the Update Campaign activity onto the canvas.
2. Hover over the Update Campaign activity.
3. To rename the activity, click Update Campaign and click Configure.
4. If the campaign is found in the Sales and Service Cloud, select Look Up Campaign member.
   1. Select a campaign.
   2. To determine each new campaign member's status, choose a value from the Campaign Member Status dropdown menu.
   3. Click Next.
5. If the campaign isn’t found here, select Look Up Campaign member.
6. Map a Marketing Cloud Engagement field that contains an ID value to the Campaign ID field in the Sales and Service Cloud then click Next.
7. If the campaign member is found in Engagement, select Use Campaign Member.
   1. Select the attribute group that contains the desired value, then scroll down to locate the value.
   2. Click the Marketing Cloud Engagement attribute whose value matches a value on your existing Sales and Service Cloud contact record field then click Next.
8. Drag a Marketing Cloud Engagement attribute to the Sales and Service Cloud campaign member record value it populates.
9. To select the type of campaign member record field, use the All Types dropdown menu.
10. To show only fields not matched to a Marketing Cloud Engagement attribute, use Hide Defined Fields.
11. Use Set Fixed Values when the same value is added to each Sales and Service Cloud campaign member record.
    

    Tip This mapping is visible when mapped fields are displayed-- by clicking Map Fields-- as well.
12. Click Next and click Done.