Journey Builder evaluates contacts that reach a Decision Split activity against the split’s filter criteria in succession from top to bottom on the canvas. You can change the order of the paths.
- Click the split activity.
- Click Edit.
-
To change the order of a Decision Split's paths, click a path, and drag it into the desired
position in the succession.
Note If the path you moved was named, it keeps its name. If the path you moved wasn't named, it takes the name of the path it replaced.
Example After configuring a Decision Split, a marketer realizes that subscribers who abandoned a
purchase could also meet the criteria for Active Subscribers or Lapsed Subscribers. The current
configuration would separate these subscribers regardless of whether they meet the criteria for
Abandoned Cart. The marketer decides to move the Abandoned Cart path to the first position in the
split. The marketer follows these steps to reorganize the split. As a result, contacts are
evaluated according to the value in the Abandoned Cart attribute first, then for Active
Subscriber and Lapsed Subscriber attribute values. This evaluation lets the marketer send
targeted communication to subscribers who abandoned a purchase regardless of the subscribers'
status.