The Health panel in Journey Builder shows goal and journey population data for a running or stopped multi-step journey. The statistics in the Health panel are shown for the version of the journey you are in currently.
Contact Path
Use the contact key to search for a contact and view their path through the journey during the last 30 days. From here you can remove a contact from the journey or gain insight into why a contact exited a journey prematurely.
Goal
The Goal section states the goal in plain language. It also shows the percentage or number of contacts in the journey that reached the goal under Goal Attainment.
Journey Builder measures goal attainment by comparing the number of contacts who reached the journey goal to the goal target set during goal configuration.
Journey Counts
Under Current Population, view the number of contacts that are currently in the journey. This number represents contacts in a wait activity at the current time.
Alerts
This section shows the total number of contacts in a wait activity at least 60 minutes past its scheduled expiration. This total is the number of contacts who haven’t resumed their progress through the journey workflow.
When a wait activity is configured, you choose its duration. To determine when a contact leaves a wait activity, the system adds the duration you set to the date and time the contact enters the wait activity. After a contact reaches their scheduled end date, they continue through the workflow of the journey.
Under some conditions, delays occur when Journey Builder processes a contact continuing from a wait activity into the rest of the journey. The Contacts Past Due in Wait alert displays the number of contacts remaining in a wait activity 60 minutes without continuing in the journey. This wait alert indicates that processing capability has slowed.
