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Update a Contact Activity in Journey Builder

Modify a Sales and Service Cloud Contact activity in Journey Builder.

Make contact information available to Marketing Cloud Engagement or the current journey so you can update it. You can then use that information in the Account Activity to find the correct object and make updates to it.

  1. Open the journey and select the contact.
  2. Click Find and Update, or click Simple Update when journey data includes the object record to update.
    Find and Update requires that you have an Account ID in your journey or a Marketing Cloud Engagement attribute. You can also choose what happens when multiple matching records are found or when no records are found. You can use the Simple Update option when there’s already an Account object in the journey.
  3. Map the object fields using a static value, Marketing Cloud Engagement attributes, or fields from other Sales and Service Cloud objects in the journey.
  4. Optionally, enter a name, and then save.