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Create a Multi-Content Message LINE Activity in Journey Builder

Use a multi-content message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A multi-content message can include a single video, image, audio, or text message or up to five of these elements in one message.

Important
Important To create journeys with LINE, select a data extension that has a contact key as the primary key and relate the contact key to the subscriber key. Ensure that the selected contact key has a LINE address ID associated with it. To add Email or SMS activities to your journey, check that your data extension has email and mobile attributes. Journeys with LINE plus Push or Inbox activities aren't supported.

To create LINE messages, your account must have LINE channels enabled. To learn more about how to get LINE access and channels, contact your Marketing Cloud Engagement account representative.

  1. In Journey Builder, drag the LINE Message activity to the canvas.
  2. Click the LINE Message activity, and add a name and description.
  3. Click New Message.
  4. Click the Multi-Content Message template and click Select.
  5. Click Add Content and choose the element you want to add.
    You can add up to five of these elements to your message. If you use AMPscript in media URL fields, verify in Subscriber Preview that it renders a URL.
    • To add a text message, click Text and insert your message, up to 2,000 characters.
    • To add an image, click Browse or add a URL up to 1,000 characters, and enter alt text for your image.

      Use a JPEG image up to 1024 px wide.

    • To add a video, click Browse or add a URL. Do the same for the Preview field.

      In some environments, a wide or tall video can be cropped when played. Keep your video files under 1 minute or 10 megabytes, and use a URL if the file is over 3 megabytes.

    • To add an audio file, click Browse or add a URL, and enter the required duration of your audio file.

      Keep your audio files under 1 minute or 10 megabytes, and use a URL if the file is over 3 megabytes.

    • To add an Image map, select a layout and add a URL and behavior for each section of your layout.

      The image must be 1040 x 1040 px.

    • To add a sticker, select from sticker packages in the top row, and then select the individual sticker.
  6. Click Save Message.
  7. Click the Message Configuration tab.
  8. Select the LINE channel you want to use from the dropdown.
  9. Click Summary.
  10. For a subscriber-level preview for your message, click Subscriber Preview.
  11. Click Summary.
  12. Click Done.

See Also