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Create the Carousel LINE Activity in Journey Builder

Use a carousel message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A carousel message is a LINE message that can include 10 different messages within one carousel. To create LINE messages, your account must have LINE channels enabled. To learn more about how to get LINE access and channels, contact your Marketing Cloud Engagement account representative.

Important
Important To create journeys with LINE, select a data extension that has a contact key as the primary key and relate the contact key to the subscriber key. Ensure that the selected contact key has a LINE address ID associated with it. To add Email or SMS activities to your journey, check that your data extension has email and mobile attributes. Journeys with LINE plus Push or Inbox activities aren’t supported.
  1. In Journey Builder, drag the LINE Message activity to the canvas.
  2. Click the LINE Message activity, and add a name and description.
  3. Click New Message.
  4. Click the Carousel template and click Select.
    Important
    Important You can add up to 10 messages within one carousel, but all messages in a carousel must have the same number of images, buttons, and fields.
  5. To add an image, click Browse or add a URL.

    Use a JPEG or PNG image with a maximum 1024-px width. The image URL maximum is 1,000 characters.

  6. Add a title to your message. The maximum character count for the title is 40.
  7. Enter your message, up to 60 characters.

    You can use AMPscript in all message fields, which doesn’t count toward the character limit.

    If you exceed the height limit, the lower part of the text display area is cut off. For this reason, depending on the character width, the message text might not fully display even when it is within the character limit.

  8. Add buttons to your message. Buttons can take users to a specified URL. Each message must have one button and can have a maximum of three buttons.
    1. Add labels for each button. Button label maximum is 20 characters.
    2. Add a behavior for each button.
    3. In the Button Action field, add the URL you want the button to take users to when they click. The Button Action URL maximum is 1,000 characters.
  9. To select your background color for each message, click the Design tab and choose your color from the dropdown. You can also enter a hex code.
  10. Click the Message Configuration tab.
  11. Select the LINE channel you want to use from the dropdown.
  12. Click Save Message and Return.
  13. Click Summary.
  14. For a subscriber-level preview of your message, click Subscriber Preview.
  15. Repeat these steps for each message in your carousel. Click + if you want to add more than 3 messages.
  16. Click Save Message and Return.

See Also