Use a multi-content message in a LINE Message activity to power Journey Builder sends to Marketing Cloud Engagement contacts in a journey. A multi-content message can include a single video, image, audio, or text message or up to five of these elements in one message. You can add multi-content messages that you created in Content Builder to a Journey Builder LINE activity.
Important To create journeys with LINE, select a data extension that has a contact key
as the primary key, and relate the contact key to the subscriber key. Ensure that the selected
contact key has a LINE address ID associated with it. To add Email or SMS activities to your
journey, check that your data extension has email and mobile attributes. Journeys with LINE plus
Push or Inbox activities aren’t supported.
To create LINE messages, your account must have LINE channels enabled. To learn more about how to get LINE access and channels, contact your Marketing Cloud Engagement account representative.
- In Journey Builder, drag the LINE Message activity to the canvas.
- Click the LINE Message activity, and add a name and description.
- To access an existing message, click Select Message, and select your message from Content Builder Messages.
- Click Summary.
- Next to Message Configuration, click Edit.
- Select your LINE channel from the dropdown.
- Click Summary.
- To view a detailed version of your message, click Detail View.
- To get a subscriber-level preview for your message, click Subscriber Preview.
- Click Done.