Journey Builder observes Contact Entry mode at the journey level, and it persists for each version of a journey in Marketing Cloud Engagement. Contact entry mode dictates when a contact is eligible to enter a journey. Journey Builder offers three entry options to define when contacts can enter a journey.
- No re-entry: Contact enters journey one time. Even if the contact completes a journey, the contact isn’t entered again.
- Re-entry at any time: Contact can enter the journey multiple times, even if they’re already in the journey. There’s no maximum number of instances of the contact in a journey.
- Re-entry only after exiting: Contact can enter the journey only if they’re not currently in the journey. There’s a maximum of one instance of the contact in a journey.
- Create a journey.
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Click
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Select No re-entry, Re-entry at any time, or
Re-entry only after exiting.
Note Journey Builder verifies that a contact is unique by checking its contact key. - Click Done.