To confirm that Enterprise Reply Mail Management is configured correctly in Marketing Cloud Engagement, send a test email to a test list and test replies also.
Configure every setup step before attempting the test send in Email Studio.
- Create a test list in that contains your own email address.
- Send an email to your test list.
- Open the email message in your email client.
-
Reply to the message by entering one of the words that causes Enterprise Reply
Mail Management to identify the message for automatic processing.
Note For example, if you configured Enterprise Reply Mail Management to unsubscribe by manual request, enter Unsubscribe in the subject line of the email. - Send the message.
- Open your subscriber list and confirm that your email address unsubscribed.