Test Your Reply Mail Management Configuration

To confirm that Reply Mail Management is configured correctly in Marketing Cloud Engagement, send a test email to a test list and test replies also.

Note

Reply Mail Management has a throttle of 10 per hour for replies to the same subscriber and JobID.

Perform all configuration steps before attempting the test send.

1. Create a test list in Email Studio that contains your own email address.
2. Send an email to your test list. You receive the email message in your email client.
3. Open the email message in your email client.
4. Reply to the message by entering one of the words that causes RMM to identify the message for automatic processing.
   

   Note For example, if you configured RMM to unsubscribe by manual request, enter Unsubscribe in the subject line of the email.
5. Send the message.
6. In Email Studio, open both your All Subscriber list and a relevant subscriber list to confirm that your email address unsubscribed for your account.
   

   Note To support unsubscribes per list, use Enterprise Reply Mail Management. Reply Mail Management only unsubscribes subscribers for your entire account.