Salesforce Docs Portal

Export Bounce Data

You can export data for bounced email messages in Email Studio.

To export bounced data:

  1. Click the Tracking tab.
  2. Click the name of the job.
  3. Select Hard Bounce or Soft Bounce in the Send Performance box.
  4. Click Export All.
  5. Select Undelivered Reason and Undelivered Description in the Available attributes box and click add >.
  6. Choose how you'd like to receive the export.
  7. Click Export.