If your organization enables the Send Settings option, you can choose to send emails from an individual’s record owner or from yourself. The name and email address of the user you select is visible in preview mode, and appear in the From field in your customer’s email inbox.
Note
If you don’t see these options, your organization might have a custom solution in place.
- In Salesforce, navigate to a Distributed Marketing send workflow.
- Select the Send Settings gear icon.
- Select an option from the Send from dropdown. This setting applies to all selected individuals.