Manage Cross-Channel App Credentials

Use the app credentials manager to view data sources that you added to your cross-channel apps and the credentials for each data source. When connecting third-party platforms to your apps, you can add new account credentials, refresh, or update existing credentials. If a data error occurs with your app, you can access and edit the credentials or log a support ticket.

Required Editions

Available in: Intelligence Reports Advanced
User Permissions Needed
To access the app credential manager Create & Edit

In the Apps Credentials Manager table, view data source information such as the creator and the last time the source was authenticated. You can also edit the user names and passwords for the data sources.

  1. In the Cross-Channel tab, click Manage Apps Credentials.
  2. Click the data source that you want to edit.
  3. Click Edit.
  4. After the platform credential window opens, you can edit the credentials.