Tips for advanced troubleshooting with Marketing Cloud Connect for Marketing Cloud Engagement.
Marketing Cloud Connect Doesn’t Work After September 2016 Release
As of the September 2016 Marketing Cloud release, configure Connected App Authentication to ensure that Connect continues working in your account. If your Connected App OAuth Policies aren’t correctly configured, authentication from Engagement into Salesforce CRM is broken. Core Engagement functionality including triggered sends, automations, and Journey Builder sends are offline until OAuth Policies are configured correctly.
- How do I complete the Connected App Authentication?
Don’t disconnect and reconnect your account. Have your Salesforce CRM Admin complete all steps for setting up Connected App Authentication. When completed, Marketing Cloud Connect resumes full functionality.
- Is there a specific error in Sales or Service Cloud?
No. However, all Marketing Cloud Connect functionality that requires authentication from Engagement into Sales or Service Cloud fails.
- Is there a specific error in Engagement?
No, but you can perform a quick account verification test by performing a guided send to a Salesforce Report. If the account is configured correctly, the send completes. If configuration isn’t complete, you receive this error: An embedded page at members.exacttarget.com says: An exception occurred while retrieving Salesforce credentials or attempting to log in to Salesforce. Confirm your Salesforce credentials and if the problem persists, contact your System administrator.
Do Deep Links Work with Enterprise 2.0 Multi-Org Accounts?
Yes, but consider the following.
- When using deep links with Enterprise 2.0 multi-org accounts, you’re logged in to your default Engagement business unit. This login happens, regardless of whether that business unit has been configured for use with the Sales or Service Cloud by Marketing Cloud Connect.
- To access a business unit other than your default, log directly in to the desired Engagement business unit instead of using deep links to avoid changing the incorrect business unit.