When completing email sends through Marketing Cloud Connect for Marketing Cloud Engagement, the status of the email send in Engagement can differ from the status in Sales or Service Cloud. These statuses are based on the latest managed package.
Tip Email status is listed in these locations:
- The Send Status field on the email send detail page in Sales or Service Cloud
- The Status column of the Tracking page in Engagement
| Status in Marketing Cloud | Status in Sales or Service Cloud | Description |
|---|---|---|
| -- | Scheduled | The Salesforce send definition is created and scheduled to send in Sales Cloud only. |
| Pending, Scheduled | Queued for Processing | The scheduled send reached the designated send time and is awaiting the Sales Cloud workflow to call sync subscribers. |
| In Process | Processing Data | The sync subscribers request is processing. |
| Scheduled | Send Queued | The send is queued in Engagement. |
| In Process | Sending | The request to queue the send in Engagement is complete. The send can’t be canceled. |
| Completed | Pending Tracking Subscription | Engagement completed the send, but it isn’t subscribed for tracking yet. |
| Completed | Completed | Engagement notified Sales Cloud that the send is complete. |
| Paused | Paused | The send is paused in Engagement. |
| Failed | Failed | The send failed, and an error message provides details. |
| Canceled | Canceled | The Salesforce send definition is canceled. |
| Deleted | Deleted | The send is deleted in Engagement. |