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Create a Triggered Send Data Extension

For this Marketing Cloud Connect for Marketing Cloud Engagement tutorial example, create a dynamic triggered send for new and closed cases using the same email content and triggered send definition.

One triggered send definition and one email can generate two different emails based on the case status.

  1. In Marketing Cloud, navigate to Email Studio.
  2. Under Subscribers, click Data Extensions.
  3. Click Create.
  4. Select Standard Data Extension (Default).
  5. Click OK.
  6. Select Create from Template.
  7. Select TriggeredSendDataExtension.
  8. Click OK.
  9. Rename the new data extension. For example, Case Closed Send Email.
  10. Click Next.
  11. Select Data Retention Policies or accept the default as Off.
  12. Click Next.
  13. Add two new text fields named SObject and RecordId with Nullable selected for each.
  14. Set Data Type as Text.
  15. Set Length as 50.
  16. Set Nullable as Selected.
  17. Under Send Relationship, select Subscriberkey relates to Subscribers on Subscriber Key.
  18. Click Create.