Salesforce Docs Portal

Configure Campaign Member Tracking

Edit the Marketing Cloud Connect for Marketing Cloud Engagement configuration to enable campaign member tracking and map the status fields.

  1. In Sales or Service Cloud, go to the Marketing Cloud tab.
  2. Click Configure Marketing Cloud Connector.
  3. Click Edit Settings.
  4. Enable Campaign Member Tracking.
  5. Save the changes.
  6. Click Configure for Campaign Member Tracking.
  7. Map the tracking event to Campaign Member Activity or Status.
  8. Map Engagement subscriber status fields to CRM status or activity picklist values.
  9. Save the configuration.