The bounce event extract file shows all the hard and soft bounces that occurred in a specific date range. The events in this report relate to all subscribers for a particular send.
Output Types
- CSV
- TAB
- XML
Columns
| Name | Description | Possible Values | Data Type | Character Length |
|---|---|---|---|---|
| ClientID | The system account identifier associated with the attribute set | -2^63 (-9,223,372,036,854,775,808) to 2^63-1 (9,223,372,036,854,775,807) | Numeric | Maximum length - big integer |
| SendID or JobID | Identifier associated with an email send | Number | Maximum length - big integer | |
| SubscriberKey | Customer-specified subscriber unique identifier associated with attribute set. By default, the value is the same as EmailAddress. | String | 254 | |
| EmailAddress | Subscriber email address identifier associated with attribute set | String | 254 | |
| SubscriberID | System-generated subscriber unique identifier associated with attribute set. SubscriberID relates to the Subscribers file SubscriberID column. | Number | Maximum length - big integer | |
| ListID | Identifier of the list ID associated with the subscriber in the send | Number | Maximum length - big integer | |
| EventDate | Date the bounce event occurred | Datetime | ||
| EventType | Identifies event type | Bounce | String | 6 |
| BounceCategory | Identifies bounce type |
|
String | 50 |
| SMTPCode | SMTP code related to the bounce | Numeric | Small integer | |
| BounceReason | Detailed reason for bounce provided by external ISP or MTA | See Bounce Reason Table | String | 8000 |
| BatchID | Identifies batch associated with a triggered email sent event - defaults to 0 for a marketing list send |
Sample values: SendID,EventDate,SubscriberKey,EmailAddress,TriggeredSendExternalKey,BatchId 1234,1/2/2024,"example@example.com","example@example.com","Coupon",1 1234,1/2/2024,"example@example.com","example@example.com","Coupon",2 1238,1/10/2024,"example@example.com","example@example.com","Coupon",1 |
String | 100 |
| TriggeredSendExternalKey | External key associated to a triggered send definition if the bounce resulted from a triggered send request | String | 100 |
Bounce Reason
| BounceSubcategoryText | BounceSubcategoryDescription |
|---|---|
| Authentication | Message lacks required authentication |
| Bad Address Syntax | Email address in invalid |
| Complaints | Your email is blocked due to complaints |
| Content | Message was filtered due to content |
| Data Format Error | Email is rejected due to formatting or line length errors |
| Domain Unknown | Recipient domain doesn't exist |
| High Unknown Address Pct. | Email is blocked due to the high quantity or percentage of unknown or inactive addresses on your list |
| Inactive Account | Address is temporarily unavailable |
| Mailbox Full | Recipient's mailbox is full or has exceeded storage allocation |
| Network Error | Connection lost or timed out during delivery |
| Other | Failed due to temporary failure or indecipherable bounce message |
| Other | This address does not accept mail |
| Other | This email is blocked by recipient |
| Other | Mailbox temporarily unavailable |
| Server Too Busy | Receiving email server is temporarily overwhelmed with delivery attempts, from you and other senders |
| Spamblocked | The remote mail server rejected this message due to characteristics of spam |
| Temporary Domain Failure | Receiving domain temporarily unavailable |
| Unknown | Response from email provider that doesn’t match a BounceSubcategoryText value. This response can contain non-alphanumeric characters. |
| URL Block | Emails containing your URLs are blocked |
| User Unknown | Address is non-existent at the domain |