To track the type and status of a dispute accurately, add the required picklist values
to your dispute-related objects. Use these values to classify disputes, such as fraud or
processing errors, and map your Salesforce record statuses to the specific lifecycle stages
required by payment networks.
Required Editions
| Available in: Lightning Experience |
| Available in: Professional, Enterprise, and Unlimited
Editions |
| User Permissions Needed |
| To activate the picklist values: |
Customize Application |
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In Setup, go to Object Manager.
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Select the object you want to update. For example, Dispute Item.
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Click Fields & Relationships, and then click the picklist
field name. For example, Status.
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In the Picklist Values section, click New.
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Add the picklist values. For the list of required picklist values, see Dispute Request
Picklist Values.
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Copy the relevant values for that specific object and field.
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Paste the values into the text box, placing each value on a separate line.
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Save your changes.
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Repeat these steps for all objects and fields listed in Dispute Request
Picklist Values.
