Engagement provides invocable actions to create and modify flows.
Required Editions
| Available in: Starter, Professional, Enterprise, and Unlimited Editions with the Industry Service Excellence add-on license |
- Flow Action: Get Record Details
Use the Get Record Details invocable action to get the details of specified records, including the name of the parent record. - Flow Action: Get Conversation Transcripts
Use the Get Conversation Transcripts invocable action to get the list of transcripts of the conversations between an agent and a customer. - Flow Action: Create Engagements Details Representation
Use the Create Engagements Details Representation invocable action to create a JSON representation. Use the details of Engagement Interaction, Messaging Session, and Voice Call records; the related Engagement Topic and Note records; and transcripts to create the representation. - Flow Action: Get Engagements
Use the Get Engagements invocable action to get engagement interaction, messaging session, and voice call records associated with a specified account record.