---
schema_version: "1"
id: c7169383785398ea07a4b9247fc8c47238473d5ff4ba5018de441baf62aab283
title: Engagement Invocable Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/engagement_invocable_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.engagement_invocable_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4244f4e85442237db4c0d92cd86867e484ff13b7d111b5dc790882b6ebacd70e
description: Engagement provides invocable actions to create and modify flows.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Engagement Invocable Actions

Engagement provides invocable actions to create and modify flows.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Starter</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the Industry Service Excellence add-on license</td></tr></tbody></table>

- **[Flow Action: Get Record Details](https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_get_record_details.htm&release=264.0.0&type=5)**  
    Use the Get Record Details invocable action to get the details of specified records, including the name of the parent record.
- **[Flow Action: Get Conversation Transcripts](https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_get_conversation_transcripts.htm&release=264.0.0&type=5)**  
    Use the Get Conversation Transcripts invocable action to get the list of transcripts of the conversations between an agent and a customer.
- **[Flow Action: Create Engagements Details Representation](https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_create_engagements_details_representation.htm&release=264.0.0&type=5)**  
    Use the Create Engagements Details Representation invocable action to create a JSON representation. Use the details of Engagement Interaction, Messaging Session, and Voice Call records; the related Engagement Topic and Note records; and transcripts to create the representation.
- **[Flow Action: Get Engagements](https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_get_engagements.htm&release=264.0.0&type=5)**  
    Use the Get Engagements invocable action to get engagement interaction, messaging session, and voice call records associated with a specified account record.