Use the Get Engagements invocable action to
get engagement
interaction, messaging session, and voice call records associated with a specified account
record.
Required Editions
| Available in: Starter, Professional, Enterprise, and
Unlimited Editions with the Industry Service
Excellence add-on
license and optionally, Salesforce Voice and Digital Engagement add-on
licenses
|
| User Permissions Needed |
| To use the Get Engagements invocable action: |
Get Record
Details user permission |
| Input Value |
Description |
Data Type |
| Record ID |
Stores the
ID of an account
record to get engagement interaction, messaging session, and voice call records
for. |
String |
| Engagement
Count |
Stores
the
maximum number of associated engagements to get for the specified
record. |
Integer |
| Output Value |
Description |
Data Type |
| Engagements |
An Apex DataRetrieval__Engagements record that contains the engagement records related
to an account. |
Apex-defined |
