---
schema_version: "1"
id: f5a845644fdf535736e5133f02ec666464277266046aed0cf87720b4be427807
title: "Flow Action: Get Engagements"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/engagement_flowaction_get_engagements.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_get_engagements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 03b155cc7544b0878da0dd943367cff3e64236ea4ab9adaa0979c6854fb47a6f
description: Use the Get Engagements invocable action to get engagement interaction, messaging session, and voice call records associated with a specified account record.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Flow Action: Get Engagements

Use the Get Engagements invocable action to get engagement interaction, messaging session, and voice call records associated with a specified account record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Starter</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the Industry Service Excellence add-on license and optionally, Salesforce Voice and Digital Engagement add-on licenses</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d2494e64">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d2494e64 ">To use the Get Engagements invocable action:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d2494e64 ">Get Record
            Details user permission</td>

        </tr>
      </tbody>
    </table>

  
| Input Value | Description | Data Type |
| --- | --- | --- |
| Record ID | Stores the ID of an account record to get engagement interaction, messaging session, and voice call records for. | String |
| Engagement Count | Stores the maximum number of associated engagements to get for the specified record. | Integer |

  
| Output Value | Description | Data Type |
| --- | --- | --- |
| Engagements | An Apex DataRetrieval\_\_Engagements record that contains the engagement records related to an account. | Apex-defined |

- **[Limitations for Get Engagements Invocable Action](https://help.salesforce.com/s/articleView?id=ind.engagement_get_engagements_invocable_action_limits.htm&release=264.0.0&type=5)**  
    Limitations are boundaries beyond which features are unavailable, performance is throttled, or usage billing charges are applied. Work with your account executive to find a solution that meets your goals.
- **[Considerations for the Get Engagements Invocable Action](https://help.salesforce.com/s/articleView?id=ind.engagement_get_engagements_invocable_action_considerations.htm&release=264.0.0&type=5)**  
    Review the considerations when you use the Get Engagements invocable action.