Use the Get Conversation Transcripts invocable action to get the list of transcripts of
the conversations between an agent and a customer.
Required Editions
| Available in: Starter, Professional, Enterprise, and
Unlimited Editions with the Industry Service Excellence add-on license and Salesforce Voice or Digital Engagement add-on license
|
| User Permissions Needed |
| To see the Get Conversation Transcripts invocable action: |
Get Conversation Transcripts user permission |
| To use the Get Conversation Transcripts invocable action: |
Access Conversation Entries user permission |
| Input Value |
Description |
Data Type |
| Engagement Record Details List |
An Apex DataRetrieval__EngagementRecordDetailsList record that contains a list of
engagement record details. |
Apex-defined |
| Output Value |
Description |
Data Type |
| Record Transcripts List |
An Apex DataRetrieval__RecordTranscriptsList record that contains a list of transcripts
for multiple engagement records. |
Apex-defined |
