---
schema_version: "1"
id: 8762a3d38f448fb3c9a6db81387e70eef41df95d96a83ba9f1e6e3ce52dad565
title: "Flow Action: Get Conversation Transcripts"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/engagement_flowaction_get_conversation_transcripts.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_get_conversation_transcripts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: db7bd2c1d2d56d207349d7356490f7a061476438f8089cabd36e9042f4914423
description: Use the Get Conversation Transcripts invocable action to get the list of transcripts of the conversations between an agent and a customer.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Flow Action: Get Conversation Transcripts

Use the Get Conversation Transcripts invocable action to get the list of transcripts of the conversations between an agent and a customer.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Starter</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the Industry Service Excellence add-on license and Salesforce Voice or Digital Engagement add-on license</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d965e64">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d965e64 ">To see the Get Conversation Transcripts invocable action:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d965e64 ">Get Conversation Transcripts user permission</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d965e64 ">To use the Get Conversation Transcripts invocable action:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d965e64 ">Access Conversation Entries user permission</td>

        </tr>
      </tbody>
    </table>

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-engagement-264-0-0-production-enus/c3442fb5-f6ac-426a-9499-1455f1f44cfe/images/icon_example.png)

Example

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-engagement-264-0-0-production-enus/c3442fb5-f6ac-426a-9499-1455f1f44cfe/images/icon_note.png)

Note To use the Get Conversation Transcript invocable action, first [enable Einstein Work Summaries](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_enable_work_summaries.htm&type=5&language=en_US) in Setup.

  
| Input Value | Description | Data Type |
| --- | --- | --- |
| Engagement Record Details List | An Apex DataRetrieval\_\_EngagementRecordDetailsList record that contains a list of engagement record details. | Apex-defined |

  
| Output Value | Description | Data Type |
| --- | --- | --- |
| Record Transcripts List | An Apex DataRetrieval\_\_RecordTranscriptsList record that contains a list of transcripts for multiple engagement records. | Apex-defined |