Use the Create Engagements Details Representation invocable action to create a JSON
representation. Use the details of Engagement Interaction, Messaging Session, and Voice Call
records; the related Engagement Topic and Note records; and transcripts to create the
representation.
Required Editions
| Available in: Starter, Professional, Enterprise, and
Unlimited Editions with the Industry Service Excellence add-on
|
| User Permissions Needed |
| To use the Create Engagements Details Representation invocable action: |
Get Record
Details user permission or Get Conversation Transcripts user
permission |
| Input Value |
Description |
Data Type |
| Record Transcripts List |
An Apex DataRetrieval__RecordTranscriptsList record that contains a list of transcripts
for multiple engagement records. |
Apex-defined |
| Object Details Representation |
An Apex DataRetrieval__ObjectDetailsRepresentation record that contains record details
stored as fieldName-fieldValue pairs. |
Apex-defined |
| Output Value |
Description |
Data Type |
| Engagements Details |
The JSON representation that includes the details of Engagement Interaction, Messaging
Session, and Voice Call records; the related Engagement Topic and Note records; and
transcripts. |
String |
