---
schema_version: "1"
id: 70530047000071fb35fa3841cc889de91f6a816ac222f28d1fb44ac7049e4b33
title: "Flow Action: Create Engagements Details Representation"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/engagement_flowaction_create_engagements_details_representation.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.engagement_flowaction_create_engagements_details_representation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c584bd51935380a7724cf9f7e50b8ecc9ffc983e00af64661512a8bd222ef914
description: Use the Create Engagements Details Representation invocable action to create a JSON representation. Use the details of Engagement Interaction, Messaging Session, and Voice Call records; the related Engagement Topic and Note records; and transcripts to create the representation.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Flow Action: Create Engagements Details Representation

Use the Create Engagements Details Representation invocable action to create a JSON representation. Use the details of Engagement Interaction, Messaging Session, and Voice Call records; the related Engagement Topic and Note records; and transcripts to create the representation.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Starter</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with the Industry Service Excellence add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d2050e64">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d2050e64 ">To use the Create Engagements Details Representation invocable action:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d2050e64 ">Get Record
            Details user permission or Get Conversation Transcripts user
            permission</td>

        </tr>
      </tbody>
    </table>

  
| Input Value | Description | Data Type |
| --- | --- | --- |
| Record Transcripts List | An Apex DataRetrieval\_\_RecordTranscriptsList record that contains a list of transcripts for multiple engagement records. | Apex-defined |
| Object Details Representation | An Apex DataRetrieval\_\_ObjectDetailsRepresentation record that contains record details stored as fieldName-fieldValue pairs. | Apex-defined |

  
| Output Value | Description | Data Type |
| --- | --- | --- |
| Engagements Details | The JSON representation that includes the details of Engagement Interaction, Messaging Session, and Voice Call records; the related Engagement Topic and Note records; and transcripts. | String |