This permission set enables the service agent user to perform job functions such as Logging the Engagement Interaction record.
Object Level Access
The table lists the recommended level of access for the objects that are part of the EnergyRuntimeIDVService permission set.
| Object | Access |
|---|---|
| Engagement Attendee | Read, Create, Update |
| Engagement Interaction | Read, Create, Update |
| Engagement Channel Type | Read, Create, Update |
| Engagement Topic | Read, Create, Update |
User Permissions
In addition to object-level access, these app and system permissions are part of EnergyRuntimeIDVService:
| User Permission | Description |
|---|---|
| Run Flows | In this org, run any active flow. In Experience Builder sites, run any active flow that’s distributed with the Flow Lightning component. |