Salesforce Docs Portal

Customize Notification Content

Modify the icons and labels of Slack notifications to align with your organization's branding and communication style.

  1. Open the Flow Builder for your active notification flow.
  2. Modify the following flow elements to update the notification appearance:
    • SuccessSlackIcon: Change the default emoji for successful quotes (Default: :approval_quote:).
    • FailureSlackIcon: Change the default emoji for failed operations (Default: :opportunity:).
    • FormattedSuccessHeaderLabel: Update the notification title for successful quotes.
    • FormattedSuccessBodyLabel: Update the notification message body for successful quotes.
    • FormattedFailureHeaderLabel: Update the notification title for failed operations.